Sometimes clients request outrageous reductions in price and/or overly bended cancellation conditions because „business is slow“, or they have lost a lot of money in these months. Well, fact is that everyone involved in the hospitality business has been strongly affected in a similar hard way.
Here are examples of 3 occasions when we would say NO to a client:
1) Conflicting customer
2) Client with budget 0
3) Client whose demand does not conform to what we can offer professionally
Not all projects are suitable for your business and sometimes declining a project can even save you money.
Follow your gut, evaluate pros and cons and most importantly, be aware your risks!
Your additional value as a supplier (we are all suppliers of someone) should rely on your expertise, flexibility and relationships. We are all in this for the business and you should never put your company, image or reputation at risk!