In these challenging times, it is very important to keep a straight and clear communication. Nevertheless, there are many facts that can affect the right communication channel and often tend to produce a misbehavior or a demotivated employee. Sometimes this miscommunication happens due to lack of information, lack of concentration/interest in the topic, frustration due to the whole scenario, too much work, uncertainty about the future or many other reasons.
But it is a fact that this is something that needs to be approached and corrected as soon as possible.
As an employee in any position, it is important that you are aware of how vital your performance in this lockdown and reopening phase is. The big competition for the will not be won by the supplier with the lower price, but the supplier that goes above and beyond their possibility to please the client and gives the trust and attention that he/she and their final client needs.